Frequently Asked Questions

Answers to our most frequently asked questions are below. If the answer you need is not here, please Contact us with your question.

Your hamper will be given to a local family who needs support with food at Christmas. Our families may include those with children but we also give to single people and couples, using “family” in ths broadest sense. Each person is referred by a charity or other local organisation or can apply directly to us. All are assessed to verify that the support is really needed.

Feeding Families was built on the idea of one family giving to another. On signing up you will be asked to select a family near where you live or work (selecting a postcode) and you can deliver your hamper directly to them at a time that is convenient for you both. Alternatively, you can donate any food items to a local collection point which we will then pack and distribute for you.

We try to get as many donors as possible as then your family will receive fresh food as well as tins and packets. We supply a list of what items to include.

We will have local collection points set up so you can drop off any food items to any of these between 1st and 12th December. If you don't want to deliver a hamper yourself this is an ideal way that you can still contribute. You can also donate a gift of money which we can use to buy food and will distribute this ourselves.

Sorry no. The law changed in 2018 and so you cannot give us personal information about someone else. If you know someone who would benefit, please pass on our details but they will have to make their own application. They will also need proof of who they are, where they live and their income.

If someone will struggle to do this you can help them to complete the form but they must be present and give their consent.

We supply a list of the items we would like you to include. Please follow this list so that everyone gets roughly the same. If you don’t think you can supply a whole hamper you can drop off a few items which we can use on our packing days. If you can supply more than one hamper you can let us know that and we will find more than one family to give to. Please do not include money, tobacco or alcohol.

We aim to provide “Christmas in a box” – everything to make a Christmas dinner, so if you are delivering your own hamper you will be able to do this. Unfortunately, we can’t accept fresh food at any of our drop off points as we do not have refrigeration and there will be a time delay before we can distribute the donations.

Things happen in life – we understand. However by being part of Feeding Families you are making a pledge to look after a particular family. If you don’t deliver, they may not receive anything. Please have a back up plan in case you are sick or another emergency arises. Try to organise a friend who can step in to help or, worst case scenario, donate the cost of the hamper so we can organise it for you. Please note that we rely on your generosity and may not have the funds available at the last minute to cover. We are also all volunteers with jobs and so there is only a limited amount of last minute things we can do.