Frequently Asked Questions

Answers to our most frequently can be found within these pages, but if the answer you need is not here, please Contact us with your question.

Receiving a Hamper

Most of our applicants will qualify by being in receipt of a means tested benefit. They will need to prove this, along with evidence of the size of their family and proof of their address. In addition we ask that people consider whether they really need the extra support as not every family receiving benefits does.

We give to working families on low incomes as well as those who are unemployed. Where people are not able to produce the written evidence (e.g. they have recently been made unemployed and are not yet in the benefits system, we conduct a telephone interview to gather more information.

We also distribute some of our hampers through partner charities to families that they are working with and know are in need.

Our application process is open now, and will remain open until the December 1st. Those donating hampers will be able to register until this date too, so we expect matching to happen between then and early December. Please keep an eye on this site, our Facebook page, or join our mailing list to be kept informed.

The logistics of ensuring our recipients are matched to a donor is quite complicated, and we need some time to prepare dry food hampers for anyone who we were unable to match.

In 2019, we will only be able to cover the following postcode areas:

  • Any NE postcode (NE1 to NE71)
  • Any DH postcode (DH1 to DH9)
  • DL postcodes between DL1 to DL5 or DL12 to DL17 (i.e. Not DL6 to DL11)
  • Any SR postcode (SR1 to SR8)
  • Any TS postcode (TS1 to TS29)
  • TD15 (Berwick upon Tweed)

This is due to the way we have organised our distribution points, and where we are able to accept donations. We are hopeful that this will be expanded next year.

You must upload document(s) that prove your current benefits and circumstances.

We cannot accept any applications where the proof of benefits is illegible, out of date, or not applicable to the family applying for a hamper.

You can upload as many documents as you need that:

  • Show that you live at the stated address
  • Show you are in receipt of benefits
  • Prove the number of occupants in your household

Documents that show you are in receipt of any of these will be accepted:

  • Universal Credit
  • Income support
  • Jobseekers allowance (JSA)
  • Incapacity benefit (higher or lower rate)
  • Working Tax credit
  • Employment and Support Allowance (ESA)

We may also accept other documents not listed which may show your current circumstances.

The document(s) you need to upload must:

  • Be a scan or photograph of an official document, or a screen print if you only have access to on-line documentation
  • Be dated within the past three months
  • Be clearly legible and in no way tampered with or defaced

Each application is manually checked in accordance with the Charity Commission's guidelines. Unclear documents may delay the application, or negatively affect the approval.

The process should take no more than 5-10 minutes if you have prepared all of the information in advance.

You will need some way of scanning or uploading documents. If you have a smart phone, this is the easiest way to apply as you can photograph your documents directly on the upload step.

Remember that there is no guarantee that you will receive a hamper; it will depend on the number of donations we receive - you may be matched within a few days, or right up until the start of December. Remember if we cannot match you, we will try and provide a dry hamper, but again, this is not guaranteed.

All of the information you enter will be stored on a secure database on a UK server hosted by Microsoft. Three months after the programme ends, this data and uploaded documents will be completely deleted, including all back-ups taken.

We guarantee not to share any information with any third parties. We do not contact credit agencies, or pass on any personal data.

We will only contact you with regard to your application, and, if you have provided consent, we may contact you in January for feedback so we can improve our service or to let you know about future projects.

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